M-KOPA

m-kopa

M-KOPA Company Profile

Overview: M-KOPA is a trailblazing African fintech platform dedicated to empowering the continent’s “Every Day Earners”—the resilient entrepreneurs who drive Africa’s economic growth. Established in 2010, the company has transformed financial accessibility for millions by providing affordable digital and financial products tailored to the needs of traditionally underserved communities.

Company Name: M-KOPA

Founded: 2010

Headquarters: London-UK

Website: www.m-kopa.com

Email: info@m-kopa.com

Contact Details:

Address headquarters: United Kingdom Office Address: The Gridiron Building
1 Pancras Square, London, N1C 4AG

Locations: (Ghana) off Nii Martey Tsuru St, Accra, (Kenya)21 Riverside Paddocks, Nairobi, (Nigeria) NUPENG Tower, 9, Jibowu Street, Yaba, Lagos State, (South Africa) The Campus, Twickenham Block Cnr Main and Sloane Street Bryanston, Johannesburg, 2021, (Uganda) Burton Street, Plot 8, Aponye Mall, Level 4, Kampala

Number of Employees: Approximately 6,000

Mission: M-KOPA’s mission is to make financing for everyday essentials accessible to everyone. By redefining financial services, M-KOPA supports hardworking individuals who earn their daily living and often face barriers to financial inclusion.

Core Challenges Addressed:

• Digital Exclusion: With half a billion adults in Africa still unconnected to the internet, M-KOPA bridges the gap by enabling access to affordable smartphones—the primary gateway to the digital economy.

• Lack of Savings and Credit: Many individuals lack the means to save for or access credit to purchase essential tools, hindering income growth and business expansion.

• Inaccessibility to Collateral-Based Financing: M-KOPA’s innovative approach ensures that customers without formal monthly salaries or access to collateral are not left behind.

Innovative Solutions: M-KOPA’s platform combines cutting-edge software, hardware, and distribution capabilities to create impactful solutions:

• Tech and Data Stack: One of Africa’s largest proprietary technology and data infrastructures, processing over 1 million payments daily.

• Sales Force: A direct sales team of over 30,000 agents spans the continent, ensuring effective outreach and customer engagement.

• Smartphone Assembly: A regional manufacturing hub that has locally assembled over 1 million smartphones.

Embedded Financing Model: M-KOPA’s financing begins with affordable daily repayment plans for smartphones, allowing customers to build credit histories. These credit histories enable access to:

• Digital loans

• Hospital coverage

• Device protection

• Affordable data bundles

This embedded financing transforms a conventional smartphone into a personal financial tool, offering instant access to essential products that customers otherwise couldn’t afford.

Successful Impact: Since its inception, M-KOPA has:

• Deployed over $1.5 billion in credit

• Reached over 5 million customers across five countries: Kenya, Uganda, Nigeria, Ghana, and South Africa

Customer-Centric Approach: M-KOPA fosters long-term relationships by providing solutions that improve incomes, build financial resilience, and empower customers to achieve their aspirations.

Core Values: Progress, Excellence and Humility

1. Progress Every Day: Embracing innovation, risk-taking, and continuous improvement to support customers and teams.

2. Excellence Where It Counts: Prioritizing and delivering excellence in all key initiatives.

3. Humility in Service of Customers: A diverse and passionate team collaborates without ego, placing customers at the heart of all activities.

   
   

Leadership: Headquartered in London, UK, M-KOPA is led by Jesse Moore, its current CEO and co-founder. Under his guidance, the company continues to revolutionize financial inclusion in Africa.

Conclusion: M-KOPA exemplifies how innovative fintech solutions can empower everyday earners, transforming lives and fostering economic progress. By combining advanced technology, a customer-first approach, and a mission-driven ethos, M-KOPA is unlocking the financial potential of millions and shaping a brighter future for Africa.